These terms govern FadeFoundry's website design, hosting and care service. The service is offered only to customers buying mainly for their trade, business or profession.
1. Who we are and who these terms cover
FadeFoundry is the trading name of Connor Morgan, of 37 Deri Avenue, Pencoed, CF35 6TT (“FadeFoundry”, “we”, “us”). Our email address is admin@fadefoundry.co.uk.
“Customer” means the business, sole trader, partnership or company identified in the order. The person ordering confirms that they are at least 18 and authorised to bind that Customer. If you are buying wholly or mainly outside a business purpose, contact us before ordering because this business-only service and these terms may not be appropriate.
2. The founding website service
The advertised founding service covers one website for one UK barbershop location. Unless we agree otherwise in writing, it includes:
- one distinctive, mobile-first, single-page website;
- sections for services, prices, gallery or review highlights, opening hours, location and contact;
- links to the Customer's existing public booking platform and social profiles;
- reasonable setup of page titles, descriptions and local-search structure;
- connection to one Customer-owned domain;
- one consolidated round of reasonable launch amendments; and
- the monthly care described in section 5.
Copywriting is based on information the Customer supplies and reasonable public business information approved by the Customer. Extra pages, locations, bespoke booking systems, ecommerce, paid software, photography, logos, complex integrations and major redesigns are outside scope unless quoted separately.
3. Orders and contract formation
The website, proposal or Stripe checkout describes the offer but does not oblige us to accept every project. An order is a request to buy. A contract starts when we email acceptance after confirming that the project fits the founding scope. If we decline before work begins, we will refund the amount paid in full.
The order, these terms and any written scope we both accept form the contract. If they conflict, a specifically agreed written scope takes priority, followed by these terms and then general website copy.
4. Price and payment
The founding price is £149 setup plus £12 per month for website care, with a 12-month minimum care term. The first Stripe checkout charges £161: the £149 setup fee and the first £12 care month. Stripe then charges £12 monthly on the same calendar date where possible for another 11 months. The total for the first 12 months is £293.
Prices are stated in pounds sterling. They exclude VAT unless the checkout or invoice expressly states that VAT is included or added. We will not add VAT unless legally required and shown before payment. Stripe processes payments under its own terms and privacy notice. The Customer authorises recurring monthly charges to the payment method used at checkout.
If payment fails, we may retry it through Stripe and ask the Customer to update their payment method. After reasonable notice, we may pause hosting or work while an undisputed payment remains overdue. This does not remove amounts already due.
5. Monthly care and the minimum term
Care includes secure hosting, routine maintenance, reasonable support, form and link checks, and one small content amendment per calendar month. A small amendment means a limited change such as updating a price, opening time, phone number or swapping one supplied image. Unused amendments do not roll over.
The minimum term begins on the order date and runs for 12 paid months. The Customer may give notice at any time to end at the close of that minimum term. After the minimum term, care continues month to month and may be cancelled by email before the next renewal; cancellation takes effect at the end of the paid month. Cancelling a card or direct debit does not itself cancel the contract.
If the Customer ends the service during the minimum term without our material breach, the remaining monthly charges for that term remain payable. We will not charge future care after a valid termination caused by our unremedied material breach.
6. Timetable, feedback and launch
We normally aim to provide a first draft within five working days after receiving the required content, access and instructions. This is an estimate, not a guaranteed deadline. Delays in materials, approvals, third-party platforms or domain access extend the timetable.
The Customer must send one clear, consolidated set of feedback for the included amendment round. We may quote separately for conflicting instructions, a changed brief, repeated rounds or work outside scope. The Customer approves the final site before launch or is treated as approving it if they do not identify a material error within five working days of a launch-ready request.
7. Customer responsibilities
The Customer must provide accurate business details, prompt decisions, suitable photographs and lawful access to any domain or third-party account needed for the work. The Customer is responsible for checking prices, opening hours, claims, spelling and regulatory information before approval.
The Customer confirms that it owns or has permission to use every logo, photograph, review, trademark, font, text and other item it supplies, and that the material is lawful, accurate and does not infringe another person's rights. The Customer must not ask us to publish illegal, deceptive, discriminatory, defamatory, malicious or infringing content.
8. Domains, booking systems and third parties
The Customer keeps ownership of its domain and should register it in its own name. Domain registration, renewal and paid third-party services are separate unless a written quote expressly includes them. The Customer remains responsible for renewing its domain and third-party accounts.
Booking platforms, Stripe, email providers, map services, social networks, domain registrars and hosting infrastructure are independent third parties. Their availability, fees and rules are outside our control. We will use reasonable care when connecting them but are not responsible for their outage, suspension, price change or data handling.
9. Intellectual property
The Customer retains ownership of content and branding it supplies. FadeFoundry retains ownership of its pre-existing and reusable code, layouts, components, methods, know-how and working files.
Once all amounts due for the minimum term have been paid, we grant the Customer a perpetual, non-exclusive licence to use the final approved website for its own business. This licence does not transfer reusable templates, third-party materials or the right to resell our underlying design system. On request made within 30 days after paid hosting ends, we will provide a reasonable static export of the final site where technically possible; third-party services and licensed assets may need replacing.
10. Cancellations, refunds and termination
Before work begins, the Customer may cancel by email for a full refund. After work begins, the setup fee is refundable only to the extent it exceeds the reasonable value of work already completed. Monthly care already supplied is not refundable. This does not limit any right the law says cannot be excluded.
Either party may end the contract immediately if the other commits a serious breach and, where it can be fixed, fails to fix it within 14 days after written notice; becomes insolvent; or uses the service unlawfully. On termination, outstanding charges become due, each party returns confidential material where reasonable, and we may take the site offline after allowing a reasonable export window where payments are up to date.
11. Service standards and results
We will provide the service with reasonable care and skill. Websites, hosting and third-party services cannot be promised to be uninterrupted or error-free. We do not guarantee search-engine position, traffic, enquiries, bookings, revenue, compatibility with every old device, or acceptance by a booking or advertising platform.
If the service materially fails to match the agreed scope, the Customer must describe the issue promptly and give us a reasonable opportunity to correct it.
12. Confidentiality and data protection
Each party will keep the other's non-public commercial and technical information confidential and use it only for the contract, except where disclosure is required by law or to advisers and suppliers who need it and are appropriately bound. Personal information is handled as described in our Privacy Notice.
13. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
Subject to that, neither party is liable for indirect or consequential loss. We are not liable for lost profit, lost revenue, lost opportunity, loss of goodwill or loss caused by Customer material, instructions, account security, third-party systems or a failure to keep a domain or subscription active.
Our total liability arising from the contract is limited to the total amount the Customer paid us under that contract in the 12 months before the event giving rise to the claim. The parties agree this reflects the focused scope and low price of the service. The Customer should maintain its own backups and appropriate business insurance.
14. Events outside reasonable control
Neither party is responsible for delay caused by events outside its reasonable control, including widespread network failure, supplier outage, cyberattack not caused by its failure to use reasonable care, industrial dispute, natural disaster or government action. The affected party will notify the other and take reasonable steps to reduce the effect.
15. General
Neither party may transfer the contract without the other's written consent, except that we may use subcontractors and remain responsible for our obligations. A delay in enforcing a right is not a waiver. If a provision is unenforceable, the rest remains in effect. The contract creates no partnership, agency or employment relationship. No third party may enforce it.
We may update these terms for future orders. Changes to an existing contract require written agreement, except for a change needed by law or a supplier that does not materially reduce the service, which we will explain in advance where practical.
16. Notices, law and disputes
Contract notices should be emailed to admin@fadefoundry.co.uk. We will use the Customer's order email. The parties will first try in good faith to resolve a dispute through a direct conversation.
The contract is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule that applies despite the business-only basis of the service.